Field Notes · Guests and revenue

Guests and revenue

Clear room choices, the right words and a few easy extras help the right guest book, and spend a little more when they do. These notes come from what’s worked at Comal Inn and what’s changing in glamping and campgrounds.

The notes

Newest first.

Coming soon

  • Write for the guest you want
  • Small upgrades guests say yes to

Questions

What’s an easy first upsell for a small property?

Early check-in. Comal Inn has sold a 2-hour early check-in for $15 to 48 guests. The trick is setting it up so housekeeping still has time.

How can I make similar rooms easier to choose from?

Name what makes each one different. Comal Inn turned three similar studios into an entry room, an upgrade and a premium room without a renovation, and the entry room sells best.

Does a small rental need a logo?

Photos sell the stay, but a logo and a consistent name are what guests remember and search for later. Airbnb and Vrbo limit logos and links in listings, so the brand belongs at the property and on your own website.

More topics on the Field Notes page, and every lodging website study on the series page.

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